Privacy Policy
Harlan Transport (ABN 38 636 945 910) is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect personal information, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect personal information you give us when you request a quote or send an enquiry. This typically includes your name, phone number, email address, and the details of the transport you are asking about — passenger numbers, dates and times, pick-up, stop and destination locations, flight numbers for airport transfers, and any notes you add.
We may also collect technical information automatically when you use this site, including your IP address, browser type and the pages you visit.
How we use it
- To prepare and send you a quote
- To contact you about your enquiry or booking
- To arrange the vehicle and driver for your trip with a contracted operator
- To keep records of bookings and correspondence
- To improve this website and our service
Who we share it with
To deliver a booking we share the details necessary to complete the job with the contracted operator supplying the vehicle and driver. This is limited to what they need — typically passenger numbers, locations, dates and times, and a contact number for the day.
We also use third-party service providers for website hosting, email delivery and analytics. We do not sell personal information.
Analytics and cookies
This site may use analytics tools to understand how visitors use it. These tools set cookies and collect usage data. You can block or delete cookies through your browser settings, though some parts of the site may not work as expected.
We use Google Analytics to count visits and enquiries. It records pages viewed, approximate location and device type, not your name or contact details. You can opt out with Google’s Analytics opt-out browser add-on.
Keeping information secure
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No system is completely secure, and we cannot guarantee the security of information transmitted over the internet.
Accessing or correcting your information
You can ask us what personal information we hold about you, and ask us to correct it if it is wrong. Contact us using the details on our contact page.
Complaints
If you believe we have mishandled your personal information, contact us and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
For any privacy question, call 0493 756 612 or use the form on our contact page.