How to find your Driver? – MUST READ & PRINT!!!

*Please PRINT this instruction and have it with you when you arrive at Melbourne Airport.

Otherwise, download this PDF version and save it on your phone.


Arriving at the International Terminal

It is essential that you find the Harlan Representative at the meeting point IMMEDIATELY once you have cleared customs. 

DO NOT enter any stores trying to buy a SIM card/buy coffee or foods/change currency as this could cause you to miss your pick up.


Once you’ve collected your luggage in the Baggage Claim Area and passed through the Customs Area, go through the sliding door and turn right into the International Arrivals Hall


Look for the “Meeting Point” sign (between the Optus Store and Villa & Hut Kafé)

Meeting point at Melbourne airport


You will be met by a Harlan representative (usually wearing a BLUE uniform) who is holding HARLAN sign or your School/University sign.


You will be taken to your booked accommodation/destination


Arriving at the Domestic Terminal

If you arrive via a Domestic Flight, please make your way to the “Meeting Point” in the International Arrival Halls on the ground floor.

You could ask the airport staff to direct you to the “Meeting Point” in the International Arrival Halls.


What to do if you have not found a Harlan representative?

If you have not found a Harlan representative within 30 minutes (after clearing Customs, for International flights), please call below contact details or the emergency contact listed in your booking confirmation for further assistance.

Please DO NOT leave the Airport with anyone else or Taxi, a Harlan representative will be with you shortly.


Contact Details

Tel: +61 3 9354 5025

Harrison +61 412 073 749

Elizabeth +61 414 353 073 (Emergency only)