General use of the website
You are enforced to below terms and conditions while you are browsing our website.
You must not upload, post, transmit or otherwise make available through this site any material which: violates or infringes the rights of others (including their privacy and intellectual property rights); is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person; encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law; restricts or inhibits any other user from using the site.
You must not do any actions which affect to the functionality or operation of the site or its servers or the functionality or operation of any user’s computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly); or breaches any standards.
This site may contain information from or hyperlinks to internet websites operated by third parties. Such information or websites are not under the control of Harlantours and we are not responsible for the safety or accuracy of the information or website. Access to such website is at your own risk.
Unless expressly stated otherwise, all intellectual property rights appearing on this website (such as names, trademarks, logos, pictures, brochures and other copyright material) are owned by us and/or our related companies. You must not use that intellectual property in any way whatsoever, except as expressly permitted by us in writing (or in the case of copyright material, as permitted by Australian and international copyright laws).
General terms and conditions
Once you tick the box “Accept our terms and conditions” during the payment process, you are entitled to the following terms and conditions and Payment, Cancellation and Refund Policy:
Online prices are quoted in Australian dollar, per person, including GST.. Please check the final price of your booking before confirming your payment.
Child Fares, where applicable, apply to children between the ages of 3 and 15 inclusive. Infants under 3 are free if nursed. Otherwise children will also be full fare.
Accommodation on Multi-day Tours
Hotel and motel accommodation: Where this is forms any part of a tour, accommodation is provided on a twin share basis.
Triple rooms: in triple share rooms, the third bed may be a ‘foldaway’, ‘sofa bed’ or ‘rollaway’.
Single rooms are available on request and a supplement payable at the time of booking.
Sole use of tents (on camping tours) can be guaranteed if requested at the time of booking. A surcharge is applicable, which also includes a single room on any hotel-accommodated nights. There is limited availability.
Tour participation, exclusion and release
Guided touring: Children 5 years of age and under are ineligible. Children under 18 years of age must be accompanied by an adult.
Day tours: Infants and children are welcome. Children under 18 years of age must be accompanied by an adult.
Harlan reserves the right at its discretion to exclude from a tour or to terminate the travel arrangements during the course of the tour without refund, of anyone who:
- Is unable to cope with the requirements of coach tour travel or who may need or require services of facilities which are not available
- Fails to comply with the reasonable instructions of Harlan personnel
- Engages in illegal or undesirable behaviour or who interferes with the enjoyment of or jeopardises the safety of other tour participants.
- Anyone so excluded will be required to disembark at a safe public location, transport from which will be wholly their responsibility.
You agree that Harlan is released from all liability for, and you agree not to hold Harlan responsible for termination of your travel arrangements in accordance with the previous condition, or any decision made by Harlan or by any service provider who refuses to provide you with special accommodation facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition.
You agree that our Harlan Tour Directors or Representatives may take photographs and films of you while you are on our tours/coaches and that these may be used in our brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
Transportation, entrance fees and boat cruise prices as per itinerary, services of a Tour Director and Tour Driver or Driver guide, meals as specified, accommodation on a twin share basis (unless specified otherwise) Occasionally it may be necessary to substitute inclusions other than those appearing on our website.
Subject to a minimum number of clients, Harlan reserves the right to operate this touring on a smaller vehicle with a Driver guide.
On some occasions, coach restrooms may be inaccessible depending on potation conditions.
Harlan is committed to providing exceptional customer service. We endeavour to make sure that all services and tours listed on our website are true and correct. We aim to provide all customers with a positive experience. Although every effort is made, Harlan shall not be liable for any illness, injury, damages, loss, delay or failure to join the coach which may occur due to factors beyond our control.
General for all transfers
Smoking and Alcohol – Government restrictions prohibit smoking and consumption of alcohol on board coaches/vehicles.
Harlan retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur.
To ensure your safety and quality of service, we generally do not outsource our services. Although it’s very rare to happen, other accredited tour operators may be used on some services/tours in unforeseen circumstances.
Tours may operate in various vehicles depending on number of passengers on the day if so required.
Coaches will depart tour attractions on time.
Payment, Cancellation and Refund Policy
We understand that not everything goes well as planned, hence we offer our customers very flexible payment, cancellation and refund policy. We are flexible and happy to discuss with you about your payment options and change of itinerary.
Harlan love to offer maximum flexibility and ease of booking to all our customers. Therefore, we do not require you to make any deposit or partial payment to confirm/secure your booking with us at the time of enquiry.
For booking value less than $5,000:
You are required to make full payment through credit card/ bank transfer/ or cash at our office at least 2 days before departure or pay in cash on the day to the driver if you wish and confirmed by our sales team.
For booking value more than $5,000 or multi-day tours/charters:
You are required to make full payment through credit card/ bank transfer/ or cash at our office at least 7 days in advance or by an agreed date confirmed by our sales team.
Cancellation and Refund
Full refund will be offered for all cancellation 24 hours before the departure less any non-refundable fee-incurred components (such as entrance fees, meals, accommodations, etc.) provided by third parties. If the third party providers give us full or partial refund, we will give those money back to you.
For last minute cancellation, we’re happy to provide you partial refund less any fee-incurred services.
Changes to our Terms and Conditions
NOTE: We will investigate any cases of attacking or fraud that we suspect or identify. In some cases of online booking, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. In such cases, your booking may be delayed by up to 24 hours. If any of the information you supply is found to be false, misleading or fraudulent or you are identified as harming our website and other users, we will, if we deem it appropriate, report this to the appropriate authorities for them to investigate.