If you are International Students, please check this link.

Melbourne Airport Pickup instructions

NOTE: The driver will not go inside the terminal to meet you unless you book our Meet & Greet service. Please advise if you need this service (extra cost applies) at the time of your booking.

Unfortunately, new regulations prevent the driver from leaving his coach/minibus unattended to gather passengers in the terminal.

The driver is now required (by Melbourne Airport) to wait at the Bus Holding area until the plane has landed.

The tour guide or group leader will have to call the driver (driver’s phone number will be provided upon your booking confirmation) to notify him that your group is ready to be picked up.

Please only call the driver when EVERYONE in your group is ready (when they finished all customs clearance and luggage collection, and are ready to head out).

The driver will then proceed and wait for you at the GROUPS & CHARTERS Blue Bus Zone area within 10 minutes.

Please follow the signs and go to the GROUPS & CHARTERS Blue Bus Zone area, the driver will meet you here.

Please ensure you provide all flight details in order for the driver to track your flight(s).


Meet & Greet service

Arriving in Melbourne via an International flight

A dedicated staff will wait for you at the seating area next to the information desk adjacent to the Vodafone store, which is on the left as you exit into the Arrivals Hall in the international terminal (Terminal 2) on the ground floor

Arriving at the Domestic Terminal

If you’re arriving in Melbourne on a domestic flight, our dedicated staff will wait for the luggage carousel.