Arriving at Melbourne via an International Flight

If you are International Students, please check this link.

STEP 1: Once you have collected your luggage and passed through customs, go through the sliding door and turn right into the International Arrivals Hall

STEP 2: Look for the “Meeting Point” sign

Meeting point at Melbourne airport

STEP 3: You will be met by a Harlan representative (usually wearing a blue T-shirt and white cap).

STEP 4: You will be taken to your booked accommodation/destination


Arriving at the Domestic Terminal

Should you arrive via a Domestic Flight, please wait for a Harlan representative at the Carousel or make your way to the “Meeting Point” in the International Arrival Halls on the ground floor.

You could ask the airport staff to direct you to the “Meeting Point” in the International Arrival Halls.


What to do if you have not found a Harlan representative?

If you have not found a Harlan representative within 30 minutes (after clearing Customs, for International flights), please call below contact details or the emergency contact listed in your booking confirmation for further assistance. Please DO NOT leave the Airport with anyone else, a Harlan representative will be with you shortly.

There is Payphone station which can be paid by Australian notes, coins or your credit cards to contact Harlan.

Please speak to airport staff at the Travellers Information Desk if you need any help or request them to make announcement.

Traveller Information Desk


Contact Details

Tel: +61 3 9354 5025

Harrison +61 412 073 749

Elizabeth +61 414 353 073 (Emergency only)

1 Sturdee Street, Coburg North, Victoria 3058 Australia
Fax: +61 3 9354 8955